The document titled "Passenger Charters for Bus Service Improvement Plans (BSIPs)" outlines the importance of including passenger charters in Bus Service Improvement Plans. The document suggests that passenger charters can help to improve communication between passengers and bus operators and create accountability for operators to meet passenger needs. The document provides guidance for the creation of passenger charters, including consultation with passengers, clear and concise language, and measurable targets. The document also provides examples of successful passenger charters from other transportation providers.
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