This report focuses on the findings from fare paying passengers in England (outside of London) from the 2023 Your Bus Journey survey. It will also look behind the data, explaining why the key factors matter to passengers and, where possible, put a spotlight on an area/operator where good work is being done to deliver strong ratings.

Passengers want their bus to turn up on time, without a long wait, and to reach their destination in good time mirroring the expectation set in the timetable. Having a good experience at the bus stop/station environment while waiting, with accurate, ideally real-time information, to hand can make this a better experience.