Delivering better buses – understanding the experience of bus passengers

This webinar took place on Monday 11 November

More than 1.6 billion passenger journeys were made by bus across England last year (outside of London). People depend on buses to get them to places of work and education, to important appointments and to give them access to shops and leisure.

This webinar explored:

• The overview of findings from Transport Focus’ Your Bus Journey survey 2023

• Building understanding with survey results to put passengers at the heart of planning and delivery of improved bus services

• Working with Transport Focus – guidance on what passengers want from policy and investment decisions

Presenters:

David Beer, Senior Engagement Manager

David is an experienced consumer advocate with over 40 years’ experience within the transport industry, including nearly 15 years at Transport Focus. He has a leading role working with bus stakeholders across Britain and leading our work in Wales, building key relationships across national and local government, transport industry and passenger groups; raising issues from an evidence base to influence improvements for passengers, policy and investment. Prior to joining Transport Focus, David held a number of roles at Greater Manchester PTE (now TfGM), including senior responsibility for passenger information. He is a member of the Chartered Institute of Marketing and a chartered member of the Chartered Institute of Logistics and Transport.

Robert Pain, Insight and Evidence Manager – tracker/large project lead

Robert gathers the views of transport users and shares them with those who can make a difference to their future experiences. He can draw upon over 30 years’ experience in the insight world, primarily gained at research agencies, before he joined Transport Focus in 2015. He has overall responsibility for the ‘Your Bus Journey’ survey within the Insight and Evidence team.