Integrating Demand Responsive Transport information in journey planners

This webinar took place on Tuesday 13 August 2024.

Over the last few years many areas have been trialling Demand Response Transport (DRT) services to improve mobility and access to public transport, particularly in rural areas. These flexible services are often marketed and presented to the public as isolated services. If you don’t live or work in an area they serve how do you find out about them? What if you’ve not paid attention to the advertising, or you are visiting an area?

The most frequent sources of information on public transport often don’t include DRT services because they are a bit different to a fixed route, fixed timetable service and journey planners systems often don’t know how to present the option as part of a travel enquiry. Even when they are included, the information presented is often a bit a clunky and unintuitive.

In this webinar we will explore what has been done so far and challenge how we can:

• make information on DRT and flexible services available to third party journey planners;

• better integrate DRT and fixed services into information for the public;

• work with technology providers to solve the challenges;

• work together to help the public understand the complete public transport offer.