Passenger needs and accessibility
DfT Guidance Transport User Personas: understanding different users and their needs
Users of transport have different needs, preferences and behaviour traits. To capture this diversity, DfT have developed 12 different personas to reflect 9 groups of people – also known as segments.
Providing accessible information onboard local bus and coach services
Helping operators provide audible and visible information on bus and coach services across England, Scotland and Wales.
DfT Policy Paper - Inclusive Transport Strategy.
The government's plans to make our transport system more inclusive and better for disabled people. DfT - The Inclusive Transport Strategy: achieving equal access for disabled people
Motivations and Barriers to Bus Usage
This GB-wide study by Transport Focus, concentrates on the barriers and motivations for bus use across the lapsed and non-user groups. It was undertaken in March 2023 .
Accessibility
Joined-up Journeys: a Toolkit for Transport Providers and Local Authorities
Making travel work for disabled and older people.
Bus Users UK & Women in Transport - Making Public Transport Safer
Safety
Transport Focus - Experiences of Women and Girls on Buses
Fair Bus Fares for Young People: A Policy Briefing on Accessing Bus Fare Support for Young People across the UK
Young People
Transport Focus - Making the Bus a Better Choice for Young People
Transport Focus Using the bus - What Young people think.