Annual Impact Report 2021/2022
The document is an impact report by Bus Users UK for the year 2021-22, highlighting the various activities and achievements of the organisation during the period. The report provides information about the services provided by the organisation, which include assisting bus users in raising complaints about bus services, conducting surveys to gather feedback from passengers, and working with bus companies and local authorities to improve bus services. The report also highlights the challenges faced by bus users during the pandemic and the role played by Bus Users UK in ensuring that the needs of bus users were taken into account in government decisions. Overall, the report provides evidence of the positive impact of Bus Users UK on the lives of bus passengers and on the quality of bus services across the UK.