Bus Users Annual Alternative Dispute Resolution (ADR) Report 2021/22

The file linked contains data on the disputes raised in the UK for the year 2021/22. It provides an overview of the number of complaints made, the categories they fall under, and the areas they were reported in. The data can be useful to identify patterns in complaints and to develop strategies to address common issues.

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Transport business case: assessment and process procedures

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Annual Impact Report 2021/2022