Smart Ticketing – Oxford SmartZone

This report considers the Oxford SmartZone. This initiative across bus operators in the city, introduced in 2011, includes a smartcard system alongside improved routing and timetabling. SmartZone is generally acknowledged as being a successful smartcard scheme, so we have carried out a case study in order to understand the reasons for this.

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Disabled Passengers’ Experiences During Covid-19

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Smart Ticketing in Norfolk: What do Passengers Think?