Why Does My App Show Different Information to the Display?

With the near ubiquitous provision of location data for the bus fleet in the UK within reach, it is timely to consider why different information may be presented to the passenger on different outputs.

This report sets out to address this gap in understanding.

Previous reports and specifications from RTIG have covered a wide range of topics, and a number of the reports have made reference to the quality and/or accuracy of real time information (RTI): in the form of predicted arrival and departure times. One report specifically addresses the quality and accuracy of predictions.

However, up to now, none have specifically covered some of the differences in information the passenger may experience in a multi-channel information environment.